Refund policy
Refund & Return Policy
Last updated: September 19, 2026
Vanderburgh Foundation, Inc. sells two kinds of products through this store: printed books, which are shipped to you, and digital products, which are delivered electronically. Different rules apply to each. Please read the section that matches what you bought.
Printed books: 30-day return window
If you purchased a printed book (any item sold as a "Print + PDF" edition), you may return it for a full refund of the item price within 30 days of delivery, provided the book is in resalable condition.
- How to start a return: Returns are accepted by mail. Email admin@vanderburghhouse.com with your order number and we will send you the return address and instructions.
- Return shipping: Return postage is paid by the buyer. A flat return shipping fee of $4.90 applies, and will be deducted from your refund if we supply the return label.
- Refund: Once we receive the book, we issue a full refund of the item price to your original payment method. There is no restocking fee. Original outbound shipping charges are not refunded.
- Condition: Books returned with writing, highlighting, water damage, or missing pages are not eligible for a refund.
- The PDF included with a print edition is not returnable. Returning the printed book ends your license to the accompanying digital file.
Digital products: all sales final
All other products in this store, including eBooks, courses, programs, blueprints, toolkits, and document packs, are digital products delivered electronically. All sales are final and no refunds are offered once a purchase has been completed.
We do not provide refunds for change of mind, accidental purchases, failure to use or access the product after delivery, or compatibility issues not caused by our platform. By completing your purchase of a digital product, you acknowledge and agree that you are waiving your right to a refund for digital content.
Exchanges on digital products
In limited circumstances, we may offer an exchange at our sole discretion. Exchanges may be considered if: (1) you purchased the incorrect digital product, and (2) you contact us promptly after purchase, and (3) the product has not been substantially downloaded, accessed, or consumed. We reserve the right to deny exchange requests that do not meet these criteria.
Delivery issues
If you experience an issue with delivery of a digital product, such as not receiving a download link or receiving a corrupted or inaccessible file, please contact us and we will make reasonable efforts to re-deliver the product. Delivery issues on digital products do not qualify for refunds, but will be resolved through re-delivery whenever possible.
If a printed book arrives damaged, or does not arrive at all, contact us within 30 days of the expected delivery date and we will replace it at no cost to you.
How to contact us
Vanderburgh Foundation, Inc.
255 Main Street
Webster, MA 01570
Email: admin@vanderburghhouse.com